The BPO Industry is the second top employer in the Philippines and the industry created over 1.2 million jobs, which positively impacted the economy as it provided employment to fresh graduates, skilled workers and overseas Filipino workers.

The Philippines has become one of the leading countries in business process outsourcing (BPO) industry. BPO services are divided into two: knowledge process outsourcing (KPO) and non-knowledge process outsourcing (non-KPO). KPO services include computer aided design (CAD), information technology research, and legal services. Non-KPO includes call centers, telemarketing, software development, animation and medical transcription.

A lot of people are now working for BPO companies. The BPO industry is the second largest employer in the Philippines, only next to agriculture. They provide jobs to a lot of Filipinos and generate millions of dollars each year for the country's economy. As an example, in 2015 alone, the BPO industry generated $22 billion from exports alone - that's 15% higher than their 2014 revenue! Imagine how much money this industry generates annually! Because of this fast growth rate, the government is taking measures to make sure that the BPO industry continues to flourish by creating a Department of Information Communication Technology (DICT) which will be focused on improving infrastructure projects which will help improve internet connection speeds in order to attract more investments to this booming industry.

The BPO Industry supports ancillary businesses in the Philippines

In addition to creating a large number of jobs, the BPO industry has a multiplier effect, creating ancillary sectors such as food services and clothing manufacturing, as well as other service industries. Security guards are hired by building owners to protect their assets and keep the premises safe. Cleaning services are also employed to make sure that the establishments are clean at all times. Even the real estate sector benefits from this booming industry because of the demand for office spaces where call centers can operate efficiently.

According to Edwin Yambao, president of real estate firm Jones Lang LaSalle Philippines, “The BPO sector continues to be one of the key drivers of demand for office space in terms of take-up and occupancy." He added that "This is expected to continue in 2013 with an estimated additional take-up in Metro Manila reaching around 400,000 square meters (sqm)."

The BPO Industry provides job opportunities to fresh graduates

One of the main employers of fresh graduates are BPOs. These companies usually hire fresh graduates because they can provide training to them so they can do the job. Some BPOs provide on the job training, which is done while the trainee is working and learning at the same time. Others offer soft skills training for their employees. Soft skills are general skills that are not related to a specific job, such as communication skills and time management.