BPO companies employ people who would otherwise be unemployed. The industry has created more jobs in a span of 10 years than the manufacturing industry. Jobs that were once taken by foreigners are now being filled up by Filipinos.
Taxes collected from BPO companies make up a large portion of the country’s total tax collection. This money is used to improve infrastructure, health care and education facilities, among other things.
Because of the success of BPO companies in the Philippines, foreign investors are encouraged to invest in other sectors of the economy such as real estate and consumer market, among others.
Other industries such as telecommunications and information technology also benefit from BPO activities because they provide relevant services to these companies (e..g., Internet service providers). The growth of these industries also contributes to economic development through increased employment opportunities for skilled workers and entrepreneurs alike). Furthermore, this sector complements efforts aimed at promoting tourism by creating an environment conducive for foreign visitors in terms of healthcare provisioning services like medical transcription services or medical tourism).
The call center industry provides a platform for developing information technology skills among Filipinos which can be used outside this sector (e..g., software development firms) thus contributing even further towards economic growth through creating new businesses that generate profits locally instead just exporting labor overseas).


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